What to expect on pickup and delivery
A quick, predictable handoff comes down to access, communication, and a clear inspection. Here’s what to expect and how to make it smooth.
Scheduling
- Drivers call or text with an ETA when they are a few hours away. Keep your phone handy and communicate any access notes.
- Flexible windows speed up dispatch; exact dates take longer to match.
Access
- Meet at a wide street or open lot if your block is tight or has low trees.
- Clear obstacles and make sure the vehicle can start, steer, and stop.
Inspection & Bill of Lading
- Walk around the vehicle with the driver and note existing marks.
- Take photos at pickup and delivery in daylight if possible.
- Note any issues on the Bill of Lading before signing.
Related reads: Preparation guide and How it works.