Help center
Get the support you need for a smooth car shipping experience. Guides, answers, and real people ready to help.
Quick help topics
Find exactly what you need, organized by the most common customer questions. Click any topic for detailed guidance.
Getting a quote
Learn how to get accurate pricing
- Use our instant quote calculator
- Understand what affects pricing
- Compare open vs enclosed transport
- Lock in your price for 7 days
Booking your shipment
Step-by-step booking process
- Choose your pickup and delivery dates
- Select transport type and options
- Provide accurate vehicle information
- Pay your booking deposit
Vehicle preparation
Get your car ready for transport
- Clean your vehicle inside and out
- Remove personal items (100 lbs max)
- Check fluid levels and tire pressure
- Document existing damage with photos
Pickup day
What to expect during pickup
- Driver will call to schedule time
- Be present for vehicle inspection
- Review and sign inspection report
- Get driver contact information
During transport
Stay informed while your car ships
- Contact your driver for updates
- Call Mike for coordination help
- Understand typical transit times
- Know what delays might occur
Delivery process
Receiving your vehicle safely
- Driver will call before arrival
- Inspect your vehicle thoroughly
- Compare to pickup inspection
- Pay remaining balance (if COD)
Payment help
Understanding costs and payment
- Small booking fee upfront
- Balance due at carrier assignment
- No price increases after booking
- Multiple payment methods accepted
Issues & support
When things don't go as planned
- Contact your driver first
- Call our support team
- Know your insurance coverage
- Understand our resolution process
Step-by-Step guides
Complete walkthroughs for every part of the car shipping process. Follow along to ensure a smooth experience.
Getting our quote
Visit our quote calculator
Go to our homepage and enter your pickup and delivery locations
Our instant calculator provides real-time pricing based on current market conditions and carrier availability.
💡 Pro tips:
- Use exact cities for most accurate pricing
- Consider flexible dates for better rates
Troubleshooting guide
Quick solutions for common issues. If these don't help, our team is standing by to assist you personally.
Need immediate help?
For urgent issues during pickup or delivery, call us immediately at (224) 922-9222
Solution steps:
Try calling the driver directly
Use the phone number provided at pickup. Sometimes drivers are in areas with poor cell coverage.
Contact us for carrier coordination
Call our main number (224) 922-9222. We'll locate your assigned carrier and get answers.
Check your email for updates
Sometimes drivers send updates via email when phone calls don't go through.
Be patient during transit
Drivers focus on safe transport during driving hours. Updates typically come during rest stops.
Solution steps:
Call us immediately
Contact our support team at (224) 922-9222. We'll locate your assigned carrier and get answers.
Check for weather delays
Severe weather can delay pickups for safety reasons. We'll reschedule as soon as conditions improve.
Verify your contact information
Make sure the driver has your correct phone number and pickup address.
Consider alternative pickup dates
If you have flexibility, we can often expedite with a different pickup window.
Solution steps:
Contact your driver for ETA
Get a current location and updated delivery estimate. Traffic and weather affect timing.
Understand transit variables
Weather, traffic, mandatory driver rest periods, and route efficiency all impact delivery timing.
Stay flexible with delivery time
Drivers will call 2-4 hours before arrival to schedule the exact delivery time.
Call our team for coordination
We can contact the carrier and provide you with the most current information available.
Solution steps:
Check your payment method
Ensure your credit card hasn't expired and has sufficient available credit.
Review your quote breakdown
Your quote includes all fees. Additional charges only occur if you change services after booking.
Contact us for billing issues
Call our main number (224) 922-9222.
Keep payment receipts
Save confirmation emails and receipts for your records and any potential insurance needs.
Solution steps:
Provide alternative meeting point
Find a nearby safe location with truck access (shopping center, gas station, etc.).
Check address accessibility
Large carriers need wide streets and clearance. Low bridges or narrow roads cause issues.
Coordinate with driver
Work directly with your driver to find the closest accessible location for pickup/delivery.
Consider terminal delivery
As a last resort, we can arrange pickup/delivery at a carrier terminal near you.
Solution steps:
DO NOT sign the delivery receipt
If you see damage, note it on the inspection form before signing. This protects your insurance claim.
Document everything immediately
Take detailed photos of all damage from multiple angles. Get close-ups and wide shots.
Contact us immediately
Call (224) 922-9222 right away. We'll start the insurance claim process and guide you through next steps.
Keep all paperwork
Save pickup inspection, delivery receipt, photos, and all communication. You'll need these for claims.