Privacy policy

We are committed to protecting your privacy and maintaining the security of your personal information. This policy explains how we collect, use, and safeguard your data.

Effective date

May 22, 2020

CCPA compliant

California privacy rights protected

GDPR ready

European data protection standards

1. Policy overview

This Privacy Policy explains how Golden Eagle Group, Inc. "Dellcy Auto Transport", "Dellcy", "we", "us", "our" collects, uses, shares, and otherwise processes personal information. This Policy applies to information that we may collect about you when you use our website and the content herein, our social media pages, and any of our services, as well as through email messages that we send to you that link to this Privacy Policy, and other communications.

If you do not agree with this Privacy Policy, please do not access or use our site or services.

2. What personal information do we collect?

Personal information is any information that allows us to identify you, directly or indirectly, such as your name, contact details, or address. We may collect and process the following personal information about you:

  • Identifiers, such as your name, address, email address, and telephone numbers
  • Internet or other electronic network activity information, such as your internet protocol (IP) address, login data, unique device identifiers, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, mobile device carrier, and other technology on the devices you use to access Sites
  • Usage information, such as information about how you use the Sites, referring/exit web pages, date/time stamps, error logs, and the frequency of your use of the Sites

We also collect, use, and share deidentified information such as statistical or demographic data for any purpose. This information could be derived from your personal information but will not directly or indirectly reveal your identity.

3. How do we collect your personal information?

3.1 Personal Information You Provide to Us

When you use our sites, you may share personal information with us such as your name, email address, password, demographic information, and other information that may be considered personal information by various privacy laws. You may also share your name and contact information when you subscribe to our email newsletters or other marketing communications.

3.2 Personal Information Collected from Third Parties

We collect personal information about you from third parties, such as business partners, vendors, or from publicly available information. The personal information we collect from third parties includes geolocation data and device and browser information.

3.3 Location-Based Tools

If you opt in, we collect and use geolocation information from your computer or mobile device in connection with some of our Sites. You may adjust your settings and disable the collection of location information at any time.

3.4 Information Collected Automatically

When you use our sites, we may collect your IP address, device and browser information, and information stored in your cookies. We and third-party partners collect information using cookies, pixel tags, or similar technologies.

4. How do we use your personal information?

We will only use your personal information when the law allows us to, and for the purposes of providing our Services to you, including in the following ways:

  • To contact you and to provide information you have requested or to respond to your questions
  • To approximate the location of your device, based on IP address, to analyze user trends
  • Where necessary for us to enter into or to perform a contract with you, or to take steps at your request prior to entering into a contract
  • Where necessary for our legitimate interests, including to operate and improve our business and services, communicate with you, undertake business management, planning, statistical analysis, market research, and marketing activities
  • Where required by applicable laws and regulations
  • Where necessary for the establishment, exercise, or defense of legal claims

Where processing your information is based on your consent, you have the right to withdraw that consent at any time.

5. How we protect your personal information

We are committed to maintaining the confidentiality, integrity, and security of your personal information and take precautions to protect such information. These precautions include the adoption of certain physical, electronic, and procedural safeguards and procedures designed to maintain and secure your personal information from inappropriate disclosure in accordance with applicable laws and regulations.

We restrict access to personal information to our employees and agents who need to know that information in order to provide the Services.

We store your data in the following places:

  • Relational databases: We store your data on a persistent storage that is encrypted at multiple levels
  • Log files: We may record events that occur when you use our products or services
  • Caches: To effectively scale our services, we store your information in multiple caching services
  • Third-party services: When applicable, we use third-party services to store and process your information
  • Backups and code repositories: We store information backup for business continuity

6. When we disclose your personal information

We disclose your personal information only (1) to our affiliates and service providers, (2) where we have your consent, or (3) as required or permitted by applicable law or regulation. This means that we may disclose your personal information to third parties, including:

  • Any service provider that we may hire to provide services to us, but not for the service provider's own commercial purposes
  • Certain other persons to the extent authorized by you
  • Any governmental agency, regulatory authority, or self-regulatory organization having jurisdiction over us, if we determine that such disclosure is necessary or advisable pursuant to or in connection with any law, rule, regulation, executive order, or policy

We may disclose your personal data if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend our rights and property, (iii) act in urgent circumstances to protect the personal safety of users of the Services or the public, or (iv) protect against legal liability.

7. Your privacy rights

Individuals in California, Nevada, Canada, Mexico, the European Union, and certain other jurisdictions may have certain data subject rights. These rights vary, but they may include the right to request access to the following:

  • The categories of personal information we have collected about you
  • The categories of sources from which the personal information was collected
  • The specific pieces of personal information we have collected about you

Under some laws, you may also have rights to do the following:

  • The right to have your personal data rectified if it is inaccurate or incomplete
  • The right to request to have your personal data deleted
  • The right to request to restrict the processing of your personal data
  • The right to ask us not to process your personal data for marketing purposes
  • Where you have provided consent, to request to withdraw such consent at any time

We retain the right to deny requests under certain circumstances, and to charge a reasonable fee to fulfill a request where such a fee is legally permissible.

8. Your California privacy rights

This privacy statement for California residents describes the rights of Californians under the California Consumer Privacy Act of 2018 (CCPA). This supplements the information contained in our main Privacy Policy and applies solely to individuals who reside in the State of California.

8.1 We do not sell your personal information

The CCPA requires us to disclose whether we sell your personal information. We do not sell your personal information.

8.2 Requests to know

If you are a California resident, under certain circumstances in accordance with applicable law, you have the right to request that we disclose to you specific details about your personal information that we have collected, used, disclosed, and sold over the past 12 months.

8.3 Requests to delete

If you are a California resident, under certain circumstances in accordance with applicable law, you have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions.

8.4 Non-discrimination

In accordance with applicable law, we will not discriminate against you for exercising any of your California privacy rights.

Policy updates

This Privacy Policy was last updated on May 22, 2020. We may update this policy from time to time. When we do, we will post the updated policy on this page and update the effective date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Privacy questions?

Have questions about this privacy policy or want to exercise your privacy rights? We're here to help and ensure your privacy is protected.

How to make a request

1

Contact us

Email contact@dellcy.com or call (224) 922-9222

2

Verify identity

We'll ask for information to verify your identity for security

3

Process request

We'll process your request within 30 days as required by law

📋 What to include in your request

  • • Your full name as it appears in our records
  • • Email address associated with your account
  • • Specific nature of your request (access, delete, correct, etc.)
  • • Any relevant order numbers or dates
  • • Proof of identity (driver's license, etc.) if requested