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Frequently asked questions

Everything you need to know about shipping your car with Dellcy. From pricing to pickup, we've got you covered.

Car shipping costs typically range from $600-$1,200 for open transport, depending on distance, route, and season. We provide instant, transparent quotes with no hidden fees. Your quote includes pickup, delivery, insurance, and all applicable fees - what you see is what you pay.

Transit times vary by distance: Regional moves (under 500 miles) take 1-3 days, Cross-country typically takes 7-10 days. We provide specific estimates for your route and keep you updated throughout. Weather and carrier schedules can affect timing, but we'll always keep you informed.

Yes, absolutely! Every vehicle is covered by the carrier's cargo insurance, plus we provide additional contingent coverage as backup. We'll explain your coverage details clearly and provide all insurance certificates. George personally reviews every carrier's insurance before approval.

Usually within 1-3 business days after booking. We provide a specific 2-day pickup window (not the vague '1-14 days' some companies give). Your assigned driver will call you directly to schedule the exact pickup time. Need a specific date? We offer guaranteed pickup options.

Open transport (90% of shipments) uses standard car carriers you see on highways - safe, reliable, and cost-effective. Enclosed transport uses covered trailers for maximum protection - ideal for luxury, classic, or high-value vehicles. Both options include full insurance coverage.

While we don't have an app, you get something better - direct contact with your driver! They'll provide regular updates and you can call them anytime. Mike personally coordinates with carriers and provides updates. We believe human communication beats automated tracking.

Complete FAQ Guide

Detailed answers to every question about car shipping. Organized by topic for easy browsing.

Pricing & payment

Transparent pricing with no hidden fees

Costs range from $600-$1,200 for open transport and $900-$1,800 for enclosed, depending on distance, route, and season. We provide instant, all-inclusive quotes - what you see is what you pay, guaranteed.

Distance, route popularity, vehicle size/weight, transport type (open vs enclosed), seasonal demand, and pickup flexibility. We factor all these into your upfront quote.

Absolutely not! Your quote includes pickup, delivery, insurance, fuel surcharges, and all applicable fees. We hate hidden fees as much as you do.

Small booking fee upfront to secure your spot, remaining balance when your carrier is assigned or upon delivery. We accept all major credit cards and ACH transfers.

Never! Your quote is locked for 7 days. Unlike 75% of brokers who raise prices, what we quote is what you pay - that's our guarantee.

Still need help?

Our team is here to answer any questions not covered in our FAQ. Real people, real answers, real fast.

Call us

Speak directly with George, Veronica, or Mike. Real humans answer, usually fast.

(224) 922-9222
Mon-Fri 8AM-7PM CT

Email us

Send us detailed questions and we'll respond with comprehensive answers within 2 hours.

contact@dellcy.com
Typical response: < 2 hours

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